Legal
GDPR Privacy Notice
How we handle personal data when you visit factorbooks.com or contact us through it.
Last updated: 13 October 2026
1. Who is responsible for your data
The controller for the processing described in this notice is Factorbooks Bilişim A.Ş., Palladium Tower Apt No:2/41 34750 Ataşehir/İstanbul, Türkiye.
- Email: info@factorbooks.com
- Phone: +90 262 678 88 75
This notice covers only our website, www.factorbooks.com. If you use the Factorbooks platform as a customer, the processing of your business data is governed by your customer agreement.
2. What data we process and why
| When | Data | Purpose | Legal basis (GDPR) |
|---|---|---|---|
| You send a contact, demo, quote or partnership form | Name, business email, company, phone (optional), topic, package of interest, your message, the page and language you sent it from, the time of submission | To answer your request, arrange a demo or prepare an offer | Steps taken at your request before entering into a contract, Art. 6(1)(b) |
| You tick the box to receive commercial messages | Your email and your choice | To send product news, events and offers | Your consent, Art. 6(1)(a). You can withdraw it at any time. |
| You accept analytics cookies | Pages visited, actions such as demo or form clicks, device and browser type, approximate location derived from your IP address, the Google Analytics cookie identifier | To understand how the website is used and improve it | Your consent, Art. 6(1)(a). Nothing is collected if you reject. |
| You email or call us | The contact details and information you give us | To reply to you | Art. 6(1)(b) for business enquiries; otherwise our legitimate interest in answering, Art. 6(1)(f) |
| Every visit | IP address, date and time, requested page, browser information, as recorded in standard web server logs | To deliver the website and protect it against misuse and attacks | Our legitimate interest in operating a secure website, Art. 6(1)(f) |
We do not use your website data for automated decision-making or profiling, and we do not use advertising cookies.
3. Cookies and browser storage
- Essential (always on): your language preference, your cookie choice, dismissed notices and an unsent form draft are kept only in your own browser (local or session storage). They are not sent to us and are not used to identify you.
- Analytics (optional): Google Analytics 4 sets
_gacookies, kept for up to 2 years, only after you click Accept. Advertising and personalisation signals are always switched off.
You can change your choice at any time with the link, also available at the bottom of every page. If you withdraw consent, the analytics cookies are deleted.
4. Who receives your data
- Our team: the sales and support staff of Factorbooks Bilişim A.Ş. who handle your request.
- Google: as our service provider (processor), form submissions are stored in Google Forms and, if you accept analytics cookies, usage data is processed by Google Analytics.
- Our hosting provider: operates the servers that deliver the website and its logs.
- Authorities: only where we are legally required to disclose data.
We do not sell your personal data.
5. International transfers
Factorbooks Bilişim A.Ş. is established in Türkiye, so data you send us through the website is processed in Türkiye, which does not have an EU adequacy decision. We transfer the data you submit in order to carry out the steps you request before a possible contract (Art. 49(1)(b) GDPR). Google may process data in the United States and elsewhere; Google relies on safeguards recognised under the GDPR, such as the EU–US Data Privacy Framework and the European Commission's Standard Contractual Clauses.
6. How long we keep data
- Form requests and correspondence: as long as needed to handle your request and any follow-up. If you become a customer, for the duration of the business relationship and the retention periods required by law. Otherwise we delete or anonymise the data once it is no longer needed.
- Marketing consent: until you withdraw it.
- Analytics:
_gacookies for up to 2 years in your browser. Event data in Google Analytics is kept according to the retention period set in our Google Analytics property. - Server logs: only as long as necessary for security and operation.
7. Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased;
- restrict processing;
- receive your data in a portable format;
- object to processing based on our legitimate interests, and to direct marketing at any time;
- withdraw your consent at any time, without affecting processing carried out before the withdrawal;
- lodge a complaint with the data protection supervisory authority in the EU or EEA country where you live or work, or where an alleged infringement occurred.
8. How to exercise your rights
Email info@factorbooks.com with the subject “GDPR request”. We may ask you to confirm your identity. We will reply within one month; this period can be extended by two further months for complex requests, in which case we will tell you why.
9. Changes to this notice
We will update this notice when the way our website processes personal data changes. The date at the top shows the latest version.
Visitors in Türkiye: the processing of your personal data is governed by the Turkish Personal Data Protection Law (KVKK). See our KVKK Aydınlatma Metni.