Sales Management
Price lists, discounts, sales contracts and orders, outgoing e-invoices and e-archive invoices, sales targets.
Digital & System
Digital Channels (B2B / B2C)Connect customer, dealer and supplier portals and e-commerce channels
Digital Channels (B2B / B2C) covers B2B portal management, including customer, dealer, supplier and partner portals, and B2C e-commerce management. e-Commerce orders, shipments and invoices, collection management and marketplace integration are part of this module. Digital Channels is offered as an add-on in all packages.
Which challenges does Digital Channels (B2B / B2C) address?
- Dealer and customer orders are taken by phone and email.
- e-Commerce orders are transferred to the ERP by hand.
- Shipments and invoices for marketplace sales are managed separately.
Key features
The 10 features in Digital Channels (B2B / B2C) and the packages each one is offered in.
- Portal Management (B2B)Available as an add-on in all packages
- Customer PortalAvailable as an add-on in all packages
- Dealer PortalAvailable as an add-on in all packages
- Supplier PortalAvailable as an add-on in all packages
- Partner PortalAvailable as an add-on in all packages
- e-Commerce Management (B2C)Available as an add-on in all packages
- e-Commerce OrdersAvailable as an add-on in all packages
- e-Commerce Shipments and InvoicesAvailable as an add-on in all packages
- e-Commerce Collection ManagementAvailable as an add-on in all packages
- Marketplace IntegrationAvailable as an add-on in all packages
Comparison by package
"Included": part of the package. "Add-on": can be added as an option. "Higher tier": not part of this package; available by upgrading to a higher tier.
| Feature | Micro Business | Small Business | Mid-sized Business | Large Business | Corporate | Enterprise | Tailored |
|---|---|---|---|---|---|---|---|
| Portal Management (B2B) | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
| Customer Portal | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
| Dealer Portal | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
| Supplier Portal | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
| Partner Portal | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
| e-Commerce Management (B2C) | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
| e-Commerce Orders | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
| e-Commerce Shipments and Invoices | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
| e-Commerce Collection Management | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
| Marketplace Integration | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
Source: Factorbooks product and package scope list. For current pricing and additional requirements, request a quote.
Related e-Transformation and e-Banking products
E-commerce and Marketplace Integration
Manage marketplace integrations, order management, multichannel sales, inventory and accounting from one platform.
Solutions that include this module
Sales and customer processes
Connect the sales process from lead to quotation, and from order to invoice and shipment.
Digital Channels (B2B / B2C): frequently asked questions
Which packages include Digital Channels (B2B / B2C)?
Digital Channels (B2B / B2C) is offered as an optional add-on in all packages. See the comparison table on this page for package-level details.
Which modules is Digital Channels (B2B / B2C) used with?
Digital Channels (B2B / B2C) runs on the same platform as these modules: Sales Management, Shipment Management, Integration Management.
How do I request a demo of Digital Channels (B2B / B2C)?
Just mention the module you are interested in and your needs in the demo request form. Our sales team will prepare the demo around this module and the related processes.
See Digital Channels (B2B / B2C) in a live demo
In a live demo we walk through your priority processes together and clarify the package and module scope that fits your needs.